USE CASE:

The hiring signals question for customer support

This page is about hiring signals for customer support: the options you actually have, what each one costs, and which one we would pick. Mamba Labs builds Apify actors, and GTM Hiring Signal Scraper is the one named below that covers customer support.

The problem

Customer support distort hiring signals, for a reason specific to them. Customer support sit in one function and one seniority band, and both move with company size, which shapes hiring signals. Know this about customer support before any hiring signals: the same title means three different jobs at a startup, a scaleup and an enterprise. There is 1 runnable example of hiring signals for customer support below.

Why it matters

The gap between the advert going up and the first hire starting is the whole window on customer support, and it closes without warning.

The method

  1. Start with one of customer support you already know, so a wrong hiring signals answer is obvious rather than plausible.
  2. Run GTM Hiring Signal Scraper across your list of customer support, which carries 1 ready made setup for hiring signals.
  3. Read ten rows of hiring signals on customer support by hand before you trust the rest of the list.

Traditional Search Tools

  • The job advert itself, for customer support. Free, and the responsibilities section says what the title actually means there.
  • LinkedIn Sales Navigator. Its hiring filter is decent at company level and tells you almost nothing about which roles. You get the signal without the detail that makes the first line worth reading.
  • LinkUp, Revelio or a jobs data vendor. Real coverage, real history, and priced for a data team rather than a two person sales function. Worth it if you are building a product on the data.
  • Google alerts on a careers page. Free and unreliable. Most applicant tracking pages render their listings in JavaScript, so the alert never fires.
  • Read the job boards yourself. Open the careers page of every account on your list, once a week, and note what changed. It works. It costs about four minutes per company, so a 500 account list is a full time job for one person.

Mamba Labs Apify Actors

These are the actors we built for this job. If yours is not covered here, search from the bar at the top of the page or contact us here and tell us what you need.

Related Actors

GTM Hiring Signal ScraperactorHiring Signal SpotterskillAll use casesindex